Ordering Information

FAX orders toll free to 866.882.9475 or e-mail orders to orders@raproducts.com. Contact customer service via e-mail info@rightangleproducts.com or call 800.298.4351 with any product or pricing questions. Changes to any purchase order must be submitted in writing and in a timely manner. You will be required to approve orders in writing for non-standard or custom products, and those orders may require a down payment.

Freight

Products are shipped prepaid and add unless requested otherwise, and are shipped in the most direct and economical manner. Please contact RightAngle customer service for a freight quote. Quotes are dock to dock, however, if additional services are required (i.e. lift gate, inside delivery, etc.), please indicate at the time freight quote is requested. Due to the ever- changing fuel rates, freight quotes prior to order placement are valid for a period of one week after which time it would be necessary to request an updated quote.

Credit

On established credit, payment for the full invoice amount is due within established terms. In case of a discrepancy, such as shortages, only that portion may be deducted and the balance paid. Merchandise is shipped on open account only after credit has been established. Customers who have not established credit should forward a payment of 50% of the net order value with their order. The balance is due prior to shipment. Visa and Mastercard payments are also accepted.

Warranty

NewHeights products are warranted to be free of defects due to manufacturing or materials as follows: 2 years - gears and/or motor, including control box and switch; 5 years - support brackets, aluminum columns and feet. We will replace any defective part after inspection by an authorized agent. Costs incurred due to product replacement such as installation, labor charges or transportation are not covered under this warranty.

Damage and Claims

All merchandise has been carefully inspected and packed prior to shipment. Upon receipt of an order, the following procedures should be followed. Under ICC regulations, claims reported after 15 days may be refused, so please follow the guidelines below.

When a carrier arrives:
Inspect all cartons for damage and verify carton quantity. Refuse merchandise damaged in transit. Record damages and/or shortages on the freight bill. Sign only for the number of items you receive. If you give the delivering carrier a signed receipt for a shipment without noting problems or discrepancies, the carrier is relieved of further responsibility. If product is found damaged upon opening the cartons, notify RightAngle at once to request an inspection. Confirm the request in writing within 15 days of date of delivery. Hold cartons and units for carrier's inspection.

Returns and Restocking

Returns must have prior authorization and requests must be made within 60 days from the date of invoice. To request a return, contact RightAngle Customer Service via telephone, fax, or e-mail. Once approved, your return will be assigned an authorization number and you will receive further instructions. Return authorization number must be included with the return. All returns must be shipped freight prepaid. A restocking charge of 25% will be assessed on all returns. If any excessive damage is evident, credit will be determined by market value. Returns must be made in original cartons with proper inner packing (in like new condition) within 30 days from the date of return authorization.

Measures and Weights

All weights and measurements are approximate.

QuickShip

RightAngle offers standard quick ship lead time of 1-3 days on orders of 20 items or less on products showing this symbol. Orders of 21 or more or products not showing this symbol require a 4-6 week lead time. Custom or non-standard sizes/shapes are not included in the quick ship program.

Company Information

K & A Manufacturing Inc.
6703 Zinser Street
Schofield, WI 54476

Toll Free:
800.298.4351 Telephone
866.882.9475 FAX

Local:
715.355.0222 Telephone
715.355.0223 FAX

e-mail:
info@rightangleproducts.com
orders@raproducts.com

GSA

GSA customers and dealers may contact RightAngle for separate GSA pricing and terms and conditions. GSA on-line access to contract, ordering information, and terms and conditions are available through GSA Advantage http://www.GSAAdvantage.gov